Proven Solutions · OunchQ
Queue management built around your service model.
A proven solution, deployed across retail, healthcare, banking, and government service environments — customised to your counter layout, service types, and operational workflows.
The problem we solve
Long queues are an operations problem, not just a customer experience one.
Unmanaged queues lead to lost revenue, frustrated staff, and service inconsistencies that are hard to measure and harder to fix. Most queue systems just manage the symptom — a ticketing machine and a number display. OunchQ came from a client who needed something better. It analyses flow data, gives your team actionable real-time information, and lets you design service workflows that reduce wait without adding headcount. We deploy it to your environment — configured for your counter structure, service categories, and escalation rules — and integrate it with your existing systems.
What OunchQ does
Six core capabilities.
Virtual and physical ticketing
Customers join the queue via kiosk, mobile, or QR code. No app download required. They wait where they want and get notified when it's their turn.
- Kiosk, QR code, and web-based join
- SMS and WhatsApp notification on call
- No app download required
- Physical ticket printer support
Live queue visibility across all counters
See queue depth, average wait times, service rates, and staff utilisation — live. Identify problem counters before customers start complaining.
- Queue depth per counter in real time
- Average wait and service time metrics
- Staff utilisation tracking
- Threshold alerts for supervisors
Staff ahead of demand, not behind it
OunchQ analyses historical service data to forecast demand patterns. Know which hours and days will spike, and staff accordingly — before it happens.
- Daily and hourly demand forecasting
- Peak period identification
- Staffing recommendation engine
- Historical trend reporting
Route customers to the right counter
Route customers to the right counter for their service type. Manage priority queues — senior citizens, premium clients, urgent cases — without complexity.
- Multi-service category routing
- Priority queue management
- VIP and clinical priority lanes
- Dynamic counter assignment
Frontline tools for real-time response
Real-time alerts when queue thresholds are crossed. Counter open/close controls. Break management. Give your frontline supervisors what they need to respond fast.
- Counter open/close with reason logging
- Break management and handover
- Supervisor alert dashboard
- Escalation tools for complex cases
The data to justify every staffing decision
Weekly and monthly reports on service performance, wait time trends, counter efficiency, and peak period analysis. The data you need to make the case.
- Service performance by counter and period
- Wait time trend analysis
- Peak period breakdown
- Export to PDF and Excel
Where OunchQ runs
Deployed across every major service environment.
Retail & F&B
Manage service counters, deli queues, and customer service desks at peak times — especially in high-volume hypermarkets and shopping centres.
Healthcare
Outpatient registration, pharmacy, specialist consultation, and diagnostic queues — with clinical priority routing and compliant patient communication.
Banking & Financial Services
Branch service queues with product-specific routing, VIP handling, and compliance-grade service logs.
Government & Public Services
High-volume public service counters where wait time reduction has a direct impact on public satisfaction and operational cost.
Telecommunications
Retail and service centre queues with product-type routing and upsell opportunities built into the customer journey.
Technical specifications
Deployment options and integration specs.
Works with your existing kiosk hardware, or we can recommend and supply hardware suited to your environment.
See how OunchQ performs in your environment.
We'll walk you through the platform and help you map it to your specific service flow — counters, routing logic, staffing, and all.