Legal

Privacy Policy

Last updated: 1 January 2025

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Introduction

This Privacy Policy describes how Ounch Sdn Bhd (988628-W) ("Ounch", "we", "us", or "our") collects, uses, and protects information gathered from visitors to ounch.com and users of our products and services.

By accessing or using our website, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

Personally Identifiable Information

We collect personal information when you create an account, submit an enquiry form, request a product demonstration, or otherwise interact with our services. This may include:

  • Full name
  • Work email address
  • Company name and role
  • Phone number
  • Mailing address
  • Country and industry

Providing this information is voluntary. However, certain features of our services may not be available if you choose not to provide it.

Non-Personally Identifiable Information

We also collect information that does not directly identify you, including:

  • Browser type and version
  • IP address and approximate location
  • Pages visited and navigation patterns
  • Referring URLs and search terms
  • Device type and operating system

This data helps us improve website performance, diagnose technical issues, analyse usage trends, and ensure legal compliance.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide the services you have requested
  • Send transactional communications related to your account or engagement
  • Send product updates, news, and promotional content (with your consent)
  • Improve the functionality and content of our website and products
  • Comply with applicable legal and regulatory requirements
  • Protect the rights, safety, and property of Ounch, our clients, and the public

3. Disclosure of Personal Information

We will not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Trusted third-party vendors who assist us in operating our website or delivering our services, subject to confidentiality obligations
  • Legal requirements: When required by law, court order, or governmental authority
  • Protection of rights: When necessary to protect the rights, safety, or property of Ounch, our users, or others
  • Business transfers: In connection with a merger, acquisition, or sale of company assets, in which case personal data may be transferred as part of that transaction

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request correction or deletion of your personal data by contacting us at the details below.

Note that complete deletion may not always be possible due to backup systems and legal retention obligations.

5. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Sensitive data is transmitted using SSL/TLS encryption.

However, no method of data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyse website traffic. For full details on how we use cookies and how you can control them, please refer to our Cookie Policy.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to ounch.com. We are not responsible for the privacy practices of external websites and encourage you to review their policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@ounch.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

Contact

Ounch Sdn Bhd (988628-W) #06-01, Wisma Minlon, Batu 12, Lebuhraya Sg Besi 43300 Seri Kembangan, Selangor, Malaysia

Email: info@ounch.com Support: support@ounch.com