Services

We scope it. Build it. Integrate it. Support it.

Custom software development and solution delivery for enterprises that need technology built around their operations — not the other way around.

What we do

End-to-end custom solution delivery.

We don't sell licenses. We build solutions. Every engagement starts with understanding what you need — scoped precisely, built to fit your environment, integrated with what you already run on, and supported for as long as you run it.

Custom Software Development

We design and build web applications, operational tools, dashboards, and integrated systems from the ground up — scoped specifically for your business.

  • Web applications and portals
  • Operations management systems and dashboards
  • Workflow and process management tools
  • Integration middleware and API layers

AI Consulting & Strategy

Before we write a line of code, we help you work out whether AI is the right tool — and what a realistic outcome looks like.

  • AI readiness assessment
  • Use case prioritisation and ROI ranking
  • Phased delivery roadmapping
  • AI governance and compliance frameworks

AI-Powered Solution Development

AI built into the solution from the start — not bolted on. Every capability is scoped to a specific problem and tied to a measurable KPI agreed before build begins.

  • Generative AI and LLM applications
  • Conversational AI and autonomous agents
  • Predictive ML models
  • Intelligent document processing

System Integration

Custom-built integrations that connect your new solution to the systems your business already depends on — cleanly, reliably, with proper error handling.

  • SAP, Oracle, Microsoft Dynamics (ERP)
  • Salesforce, HubSpot, Zoho (CRM)
  • Active Directory and SSO
  • IoT sensors, AMRs, and AS/RS systems

Deployment of Proven Solutions

Five battle-tested solutions — Screenplify, OunchQ, OunchTag, Saferr, and Conttact Us — customised to fit your specific environment, workflows, and integrations.

  • Workflow logic and routing rules
  • UI/UX tailored to your brand
  • Integration with your backend systems
  • Feature additions for your operational context

Implementation & Deployment

We handle the full go-live process — hardware, configuration, data migration, and pre-launch testing. We know what can go wrong and how to prevent it.

  • Site survey and infrastructure assessment
  • Hardware procurement and installation
  • Data migration and system cutover
  • Staff onboarding and go-live support

Managed Services

Ongoing operations after delivery — monitoring, performance management, content operations, and proactive maintenance. You run your business; we run the system.

  • Dedicated account management
  • SLA-backed uptime monitoring
  • Regular performance reporting
  • Proactive maintenance and updates

Training & Enablement

Role-based training programmes built around your actual workflows — for frontline staff and system administrators alike.

  • Admin and operator training sessions
  • Custom training documentation
  • Train-the-trainer programmes
  • Refresher sessions for staff turnover

24/7 Technical Support

Operational technology can't have office hours. Every live deployment is backed by support with clearly defined response SLAs.

  • Critical: 1-hour response, 4-hour resolution
  • High: 4-hour response, 8-hour resolution
  • Standard: next business day

How it works

How we engage.

Every engagement follows the same disciplined process — from the first conversation to long-term support. No handoffs to account managers you haven't met. No disappearing after go-live.

01

Discovery

A working session to understand your operations, your current systems, and the specific outcome you need. We ask the questions that uncover what needs to be built — not just what was initially described.

02

Scoping

We document exactly what we'll build, what it integrates with, what the delivery timeline looks like, and what success means. This becomes the foundation of the engagement. No surprises.

03

Build

Iterative development with regular reviews. You see working software early. We adjust based on feedback. We don't disappear for months and surface with a finished product that doesn't quite fit.

04

Go-Live

We stay on-site or on-call for the first days of live operation. We don't consider a deployment complete until your team does.

05

Ongoing

Named account manager. Support channel. A roadmap for what comes next. We measure the outcomes we scoped, and we improve on them. For AI systems, this includes scheduled model performance reviews, drift monitoring, and retraining cycles.

How we structure the work

Three engagement models.

Not every project is the same. We'll recommend the right model based on your project. Most long-term client relationships start on one model and evolve into another.

Best for well-understood problems

Fixed-Scope Delivery

A defined scope, timeline, and cost — agreed upfront. You know exactly what you're getting and what you're paying. Best suited for requirements that are stable and the outcome is clear.

Best for ongoing product development

Dedicated Development Team

Ounch engineers and designers embedded in your delivery process — working to your roadmap, under your direction, on an ongoing basis. An external team that feels internal.

Best for evolving requirements

Time & Materials

Flexible scope with regular milestone reviews and transparent billing. Best for exploratory engagements or complex integrations where the full picture isn't clear at the start.

Ready to build with Ounch?

Tell us what you're
trying to solve.

We start every engagement with a conversation about your operations — not a product demo. Tell us the problem. We'll scope what needs to be built.